Contact Komic Arts

We’re here to help.

If you have questions about a product, an existing order, shipping, returns, replacements, or anything else related to your experience with Komic Arts, please contact our customer support team.

Contact Information

Brand Name: Komic Arts

Legal Seller / Website Operator: Le Nguyen Thinh Phat

Address: 29 Duong 21, TP Thu Duc, Ho Chi Minh City, Vietnam

Support Email: support@komicarts.com

Phone: 0385841171

Website: komicarts.com

Customer Support Hours

Our customer support team is available during the following hours:

Monday–Friday: 9:00 AM–6:00 PM (ICT, UTC+7)
Saturday–Sunday: Closed

Support hours may vary on Vietnamese public holidays.

We aim to respond to customer inquiries within 24 hours during normal support days. Messages received outside our support hours may be reviewed on the next support day.

Email Support

Email us at support@komicarts.com.

To help us assist you efficiently, please include as much relevant information as possible.

For order-related questions, please include:

• Your order number
• The email address used to place the order
• A brief description of your question or issue

For damaged, defective, incorrect, or missing items, please also include clear photos showing the product and the issue whenever applicable.

Before Contacting Us

You may find an immediate answer by reviewing our Help Center and store policies, including information about:

• Shipping and delivery
• Returns and refunds
• Exchanges and replacements
• Order modifications and cancellations
• Payment questions

Order Changes

If your request involves an order modification or cancellation, please contact us promptly and include your order number.

Eligibility for changes or cancellations depends on the status of the order and the applicable store policy. Once an order has entered production or fulfillment, changes or cancellations may no longer be possible.

Product Issues

If you received an item that is damaged, defective, incorrect, missing, or materially different from your order, please contact us with your order details and supporting photos.

Our support team will review the information you provide and assist you according to our applicable Return, Refund, Exchange, and Replacement policies.

Stay in Touch

Komic Arts
Operated by Le Nguyen Thinh Phat
29 Duong 21, TP Thu Duc, Ho Chi Minh City, Vietnam

Email: support@komicarts.com
Phone: 0385841171
Website: komicarts.com

Thank you for shopping with Komic Arts.