Track Your Order
Want to know where your Komic Arts order is? Once your order has been shipped, you can use your tracking information to follow its delivery progress.
How to Track Your Order
After your order is dispatched, we will send a shipping confirmation email containing your tracking number or tracking link, when tracking is available.
To track your shipment:
- Open your shipping confirmation email.
- Locate your tracking number or tracking link.
- Follow the link to view the latest carrier updates.
Please note that tracking information may take some time to update after the carrier receives your package.
Haven’t Received a Tracking Update?
It is normal for tracking information to remain unchanged for a short period while a package moves between carrier facilities.
If your tracking has not updated for an extended period or your estimated delivery period has passed, contact us at support@komicarts.com and include your order number.
Our support team will review the available shipping information and assist you with the next steps.
Tracking Shows “Delivered,” but You Haven’t Received Your Package
If the carrier marks your package as delivered but you cannot find it, please:
- Check around your mailbox, porch, garage, or other safe delivery locations.
- Ask household members or neighbors if they accepted the package.
- Check with your building reception, front desk, or property manager where applicable.
- Review the tracking details for delivery notes or location information.
- Allow a short period after the delivery scan, as some carriers may update tracking before the package is physically delivered.
If you still cannot locate your order, contact support@komicarts.com with your order number and tracking number so we can review the issue.
Tracking Shows an Exception or Delivery Problem
Carrier tracking may occasionally show a delivery exception due to circumstances such as:
- An incomplete or incorrect address
- Delivery access issues
- Weather or transportation delays
- Customs processing where applicable
- A failed delivery attempt
Please follow any instructions provided by the carrier. If you need additional assistance, contact our support team.
Multiple Packages
Depending on the items in your order and how they are fulfilled, your order may arrive in more than one package.
If your order is split into multiple shipments, you may receive separate tracking information for each package.
Receiving one package does not necessarily mean the remaining items are missing.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an address error before your order has shipped, contact us as soon as possible at support@komicarts.com.
Once a package has been shipped, we may not be able to change its delivery address. Any available redirection options will depend on the shipping carrier.
Need Help With Your Order?
Komic Arts
Email: support@komicarts.com
Website: komicarts.com
When contacting us, please include your order number and tracking number, if available, so we can assist you more efficiently.