FAQs
Last updated: August 21, 2026
Find answers to common questions about ordering, shipping, tracking, returns, refunds, personalized products, and customer support at Komic Arts.
1. How long does it take to process my order?
Orders are normally processed and prepared for shipment within 1–5 business days.
Processing may include order verification, production, quality checks, packaging, and preparation before your order is handed to the shipping carrier.
Processing time is separate from shipping transit time.
2. How long does shipping take?
After your order has been shipped, estimated transit times are:
- United States: 7–10 business days
- International destinations: 10–15 business days
Including processing time, estimated total delivery is approximately:
- United States: 8–15 business days
- International destinations: 11–20 business days
Delivery times are estimates and are not guaranteed. Carrier delays, weather, customs clearance, peak seasons, and other circumstances may affect delivery.
3. How much does shipping cost?
Standard shipping costs $3.99 per order.
Qualifying orders over $100 receive free standard shipping.
The applicable shipping charge will be displayed at checkout before payment.
4. Do you ship internationally?
Yes. Komic Arts ships internationally to destinations available for selection during checkout.
International orders generally have an estimated transit time of 10–15 business days after processing.
5. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, value-added taxes, brokerage charges, or other government-imposed fees.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the Komic Arts shipping fee.
Komic Arts does not determine or control charges imposed by customs or other government authorities.
6. How can I track my order?
When tracking is available, you will receive tracking information after your order has been shipped.
Tracking information may take approximately 1–3 business days after shipment to display its first meaningful update.
If your tracking has not updated for 7 business days, contact us at support@komicarts.com with your order number and tracking number.
7. Why hasn't my tracking information updated?
Tracking may temporarily stop updating while a package is moving between carrier facilities or countries.
A pause in tracking does not necessarily mean that your package is lost.
If there has been no tracking movement for 7 business days, please contact our support team so we can review the shipment information.
8. My order is late. What should I do?
If your order has not arrived within 5 business days after the end of the applicable estimated delivery period, contact us at support@komicarts.com.
Please include your order number and tracking number, if available.
We will review the available tracking and shipping information and assist you with the next steps.
9. What happens if my package is lost?
If a shipment appears to be lost, contact us so we can review the tracking history and available carrier information.
A lost-shipment review may generally begin when the order has not been delivered within:
- 30 calendar days after shipment for United States orders
- 45 calendar days after shipment for international orders
If the shipment is confirmed lost because of a carrier, fulfillment, or Komic Arts-related issue, we will provide an appropriate replacement or refund.
10. Tracking says delivered, but I cannot find my package. What should I do?
If tracking shows your package as delivered but you cannot locate it, please first check:
- Your mailbox, porch, garage, side entrance, or other delivery areas
- With household members
- With neighbors
- Your building reception, front desk, or property manager where applicable
- The carrier's tracking page for delivery notes
If you still cannot locate your package, contact us with your order number and tracking information so we can review the situation.
11. Can I return an item?
Yes. Eligible non-personalized products may be returned within 30 calendar days after delivery.
For a change-of-mind return, the product must generally be unused, unworn, unwashed, unaltered, and in its original condition.
Please contact us before sending any product back. We will provide the appropriate return instructions after reviewing your request.
12. Who pays for return shipping?
For an eligible change-of-mind return, the customer is responsible for return shipping costs.
If the return or correction is required because of a confirmed error by Komic Arts, manufacturing, fulfillment, or shipping, you will not be required to pay to correct our error.
13. Do you charge a restocking fee?
No. Komic Arts does not charge a restocking fee for eligible returns.
14. Is the original shipping fee refundable?
For change-of-mind returns, the original shipping charge is non-refundable.
If an issue is confirmed to have been caused by Komic Arts or our fulfillment process and a refund is the appropriate resolution, applicable original shipping charges may also be refunded where appropriate.
15. Can I return a personalized product?
Personalized products are not eligible for change-of-mind returns when they have been correctly produced according to the information submitted with your order.
This does not affect your ability to request assistance if the personalized product arrives damaged, defective, incorrect, or materially different from your confirmed order because of an error by Komic Arts or our fulfillment process.
16. What if I ordered the wrong size or color?
If the product you receive correctly matches the size, color, or style you selected, the issue is considered a customer-selected error.
An eligible non-personalized product may still qualify for a change-of-mind return within 30 calendar days after delivery if it meets our return-condition requirements.
The customer is responsible for return shipping in this situation.
17. What if I made a mistake in my personalization?
Please review all personalization details carefully before placing your order.
If the product was correctly produced according to the name, text, date, number, photograph, image, or other personalization information you submitted, it is considered a customer-supplied error and is not eligible for a change-of-mind return.
If Komic Arts produces the personalization differently from the information confirmed in your order, contact us within 30 calendar days after delivery.
18. What should I do if my item arrives damaged or incorrect?
Please contact us within 30 calendar days after delivery if your product arrives damaged, defective, incorrect, or materially different from your confirmed order.
Please provide:
- Your order number
- A description of the issue
- A clear photo of the complete product
- Clear photos showing the damage, defect, or incorrect detail
- Photos of the package or shipping label where relevant
If we confirm that the issue was caused by Komic Arts, manufacturing, fulfillment, or shipping, we will provide an appropriate replacement, remake, refund, or other remedy without charging you to correct our error.
19. How long does a refund take?
Refunds have several separate processing stages:
- Request review: normally within 2 business days after we receive all required information
- Refund processing by Komic Arts: normally within 3–5 business days after approval
- Bank or payment-provider processing: typically an additional 5–10 business days after the refund is issued
Bank processing time is controlled by your financial institution and is separate from Komic Arts' processing time.
20. How will I receive my refund?
Approved refunds are normally issued to the original payment method used to place the order.
For security and transaction-record purposes, we generally cannot redirect a refund to an unrelated card, bank account, or payment method.
21. Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at support@komicarts.com.
Whether a change or cancellation is possible depends on the production and fulfillment status of the order.
Once production has progressed or the order has been shipped, changes or cancellation may no longer be possible.
22. Can I change my shipping address?
If you entered an incorrect shipping address, contact us as soon as possible.
We cannot guarantee that an address can be changed after production or fulfillment has begun or after the order has been handed to the shipping carrier.
Customers are responsible for reviewing their shipping information before completing checkout.
23. Why did my order arrive in multiple packages?
Some orders may be fulfilled in more than one shipment.
When this happens, items may:
- Arrive on different dates
- Have separate tracking numbers
- Be shipped using different carriers
If you receive only part of your order, please check your shipping confirmation and tracking information before reporting an item as missing.
24. What payment methods do you accept?
Available payment methods are displayed at checkout.
The payment options available to you may depend on your location, device, currency, and the payment services currently supported by our store.
25. Are my payment details secure?
Payments are processed through the payment services available at checkout.
Please never send your full credit card or debit card information to Komic Arts by email.
26. Are all Komic Arts products personalized?
No. A product may be made to order without being personalized.
A personalized product is specifically created using customer-provided information such as a name, message, photograph, image, date, number, or other custom content.
Personalized products may have different return conditions from non-personalized products.
27. How do I contact Komic Arts?
For questions about an order, shipping, returns, refunds, or other customer service matters, contact:
Komic Arts
Email: support@komicarts.com
Website: komicarts.com
For order-related questions, please include your order number so we can assist you more efficiently.